Frequently Ask Questions
In the event that you are not fully satisfied or if something is damaged by our cleaning staff, you have a 24-hours window to file or report your complaint. We advise that you check everything before the cleaners leave your place. That way if something isn’t done properly, you can directly speak to the cleaners and correct the situation. Should you fail to report it within the first 24-hours, we no longer have any responsibility.
While we always try to schedule the same cleaning person, you may occasionally see a new face. Situations like a schedule change, team member illness, vacation, or new team member training may make it necessary for us to send a substitution. However, we always do our best to send the same employee, who is already cleaned your place in the past.
No. We bring all our cleaning products and use only Eco-friendly products that are good for both your family and your pets.
For hygienic reasons we don’t bring vacuum cleaner, mop and cleaning cloths. So we ask our clients to provide us with these supplies.